Workforce ManagerVirtualVocations • Charlotte, North Carolina, United States
Workforce Manager
VirtualVocations • Charlotte, North Carolina, United States
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A company is looking for a Workforce Manager, Care Team.
Key Responsibilities
Deliver accurate contact center forecasts and manage resource planning
Provide leadership and support for Workforce Management Optimization and strategy execution
Develop reporting processes and dashboards to communicate insights to leadership teams
Qualifications
5+ years of Workforce Management experience
Advanced understanding of business process analysis
Strong analytical skills (SQL, Excel / Google Sheets)
Experience with call center workforce management software
Ability to manage multiple projects and meet stringent deadlines
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Workforce Manager • Charlotte, North Carolina, United States
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