Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in University City, Missouri. In this long-term contract position, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This role requires strong communication skills and a customer-focused mindset to deliver exceptional service.

Responsibilities :

• Respond to incoming customer calls, providing timely and accurate assistance with inquiries and concerns.
• Process customer orders with precision, ensuring all details are correctly entered into the system.
• Handle both inbound and outbound calls to address customer needs and provide updates as necessary.
• Resolve customer issues by identifying solutions and escalating more complex matters to the appropriate team.
• Maintain detailed records of customer interactions, following company guidelines and compliance standards.
• Demonstrate a proactive approach to understanding customer needs and enhancing their overall experience.
• Collaborate with team members to ensure seamless communication and efficient problem-solving.
• Stay informed about company products and services to provide accurate information to customers.
• Adhere to established protocols and procedures to maintain high service standards.
• Continuously seek opportunities for improvement to enhance customer satisfaction.
• Previous experience in a call center or customer service role is strongly preferred.
• Proficiency in handling inbound and outbound calls while maintaining professionalism.
• Strong data entry skills with attention to detail and accuracy.
• Excellent verbal and written communication abilities.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with order entry systems and customer relationship management tools.
• Problem-solving skills with a focus on providing effective solutions.
• Commitment to delivering exceptional customer experiences.