Supervisor - Insurance Claims

Job Description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge : Great Company, Great Culture, Great Rewards and Great Careers.

Claims Supervisor

Salary Range : $ $71,750-$101,475 - commensurate with experience

Training Schedule : Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.

Hybrid Schedule (after training) : Work schedule is 4 days in-office / week

Work Schedule : May include a weekend day or evening depending on business need.

Exciting opportunity to join an industry leading Auto Claims team. We are looking for highly motivated Claims leaders!

This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team.

GEICO offers a flexible work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Key Responsibilities :

1. Team Management :

Supervise, train, and mentor claims staff to ensure optimal performance.

Conduct performance evaluations, set targets, and provide constructive feedback.

Handle staff scheduling and workload distribution to maintain operational efficiency.

2. Claims Processing :

Oversee the review, investigation, and settlement of claims within established guidelines.

Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.

Manage escalated or complex claims, providing resolution and support as needed.

3. Quality Control and Compliance

Monitor claims processes to maintain high standards of accuracy and service.

Implement and maintain compliance with applicable laws, regulations, and company policies.

Conduct audits and ensure adherence to internal and external standards.

4. Customer Service :

Serve as the primary point of contact for escalated customer inquiries or disputes.

Work to improve customer experience by identifying process improvements and training opportunities.

5. Reporting and Analysis :

Prepare and analyze reports on claims trends, team performance, and operational efficiency.

Identify areas for improvement and recommend solutions to management.

6. Collaboration :

Work closely with other departments to resolve issues and improve workflows.

Participate in the development and implementation of policies, procedures, and training programs.

Qualifications :

Preferred one of the following : AA, BA, BS, MBA, or CPCU.

12 months of experience successfully leading teams in insurance, financial services, call centers, retail, or similar industries.

Excellent leadership, communication, and problem-solving skills.

Ability to handle confidential information with discretion and integrity.

Must be able to learn & apply large amounts of technical and procedural information.

Key Competencies :

Leadership and team-building skills.

Analytical thinking and attention to detail.

Strong organizational and time management abilities.

Commitment to delivering exceptional customer service.

Must be able to communicate in a clear empathic and professional manner in all communication channels including verbally and digitally.

Must be able to handle difficult conversations and perform well under pressure.

Ability to follow complex instructions, resolve conflicts and facilitate resolution.

Why Join GEICO?

Meaningful Impact : Make a real difference by resolving issues and enhancing customer satisfaction.

Inclusive Culture : Join a company that values diversity, collaboration, and innovation.

Workplace Flexibility : Benefit from a hybrid work model—80% in-office, 20% remote after training—and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.

Professional Growth : Access GEICO’s industry-leading training programs and development opportunities.

Licensing and continuing education at no cost to you.

Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks :

Health & Wellness : Comprehensive healthcare and well-being support available on Day 1.

401(k) Match : From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

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At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge :

Great Company :  At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers :  We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture :  We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards :  We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.