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Hospitality Manager

Hospitality Manager

Uccello's Hospitality GroupCaledonia, MI, US
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Uccello's Hospitality Group is a West Michigan staple, locally and family owned, founded on Italian family values. UHG operates 8 restaurants in the Greater Grand Rapids area and strives to save a place for everyone at its table.

Our Core Values

  • Resilient : Adaptable and flexible, grace under fire, create positive change
  • Committed : Give more than expected, never compromise on our Quality and Reputation
  • Humbly Confident : Open and honest, balanced ego, no arrogance, doing good while being good
  • Hospitality Driven : We care for each other, we care for our Guests, we care for our community, we care for our vendors. In that order.
  • Always Seek First to Understand : empathic listening, think Win / Win
  • Do the Right Thing : Trust, respect, and integrity in all of our relationships.

The Position : Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities :

  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Help make employment and termination decisions consistent with General Manager's approval or review.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Continually strive to develop your team in all areas of development.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
  • Oversee and ensure that restaurant policies on team member performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by Sales Forecasts provided by the General Manager while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Use Performance Agreements consistently for documentation and as a tool to coach and counsel team members
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
  • Provide advice and suggestions to the General Manager as needed to improve overall operations.

    • Requirements

  • Be 21 years of age.
  • Be able to communicate and understand the predominant language(s) of the restaurant's operating area.
  • Bachelor's Degree preferred
  • Have knowledge of service and food and beverage, generally involving at least three to five years of full service dining experience.
  • Possess excellent basic math skills and have the ability to operate a cash register or POS system.
  • Basic computer knowledge in Microsoft Office and the use of email.
  • Be able to work in a standing position for long periods of time.
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.

    • Compensation And Benefits

  • An outstanding culture with a local, family-owned company
  • Complimentary dining experiences at all of our restaurants for you and your guests.
  • Paid Parental Leave
  • Medical, Dental, Vision, Life Insurance for Full Time Managers
  • Employee Assistance Program
  • Tuition Discount at Davenport University
  • A weekly paycheck!
  • Potential- Our company growth and leadership development program will help you achieve your career goals.

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    Hospitality Manager • Caledonia, MI, US