Service Desk Analyst

Overview

As an IT Support Specialist, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. You will help manage our Platform Services environment including Azure infrastructure, the physical network, handling service desk requests and incidents, and providing on-site support to company locations such as our production facility and warehouse. The primary goal is to ensure prompt and effective resolution of user issues while maintaining high levels of customer satisfaction.

Responsibilities

• User Support : Respond to incoming requests for technical assistance from end-users, diagnose problems, and guide users through step-by-step solutions.
• Active Directory : Maintain AD organization units and user accounts. Ensure separated users are disabled and deleted and AD data is current and consistent.
• Endpoint and Antivirus Management : Install and monitor endpoint management and centrally managed antivirus solutions.
• Asset Management : Maintain CMDB of critical IT assets, loaner computers, and spare parts for repairs.
• Monitoring and Alerts : Maintain a database of endpoints, monitor critical devices, and alert 24 / 7 to operational issues to ensure smooth operation. Help create monitoring systems that alert on symptoms, not just outages.
• Service Desk Support : Handle requests from the service desk, providing expert troubleshooting and resolution for complex technical issues.
• On-Site Support : Support company locations, including the production facility and warehouse, ensuring IT systems are operational and secure.
• Remote Support : Provide remote support to an international remote workforce to resolve a variety of endpoint and infrastructure issues.
• Collaboration : Work with IT team members and vendors to implement and maintain best practices for network and system administration.
• Documentation : Create and maintain detailed documentation for infrastructure, procedures, and troubleshooting guides. Submit service desk tickets with troubleshooting steps, updates, and resolutions. Document to avoid repetitive learning.
• Purchasing : Recommend hardware and software solutions, including network and security appliances.
• Onboarding / Offboarding : Assist with hire / separation of users, maintain AD data, manage licenses, and recover assets.
• Messaging : Assist with Exchange / O365 and filtering solutions (whitelisting / blacklisting).
• User Education : Provide guidance and training to end-users to improve productivity and promote self-service options.
• Vendor Management : Monitor vendor access with a security focus, maintain relationships, escalate incidents to vendors, and collaborate on resolutions.
• Manufacturing Support : Provide IT support for manufacturing facilities, coordinating with vendors to maintain uptime on critical equipment connected to the network (e.g., Gerber machinery, barcoding devices, shipping label printers).
• Applications : Partner with Enterprise Applications team to troubleshoot functionality and integration issues between applications and infrastructure; assist with debugging and manage traffic for system reliability.

Qualifications

Pay and Benefits

The pay range for this position is $16.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. If eligible, benefits available for this temporary role may include :

Workplace Type

Hybrid position in Newport News, VA.

Application Deadline

Anticipated close date : Oct 21, 2025.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. We are a team of 80,000+ across North America, Europe and Asia, working with over 6,000 clients including 80% of the Fortune 500. TEKsystems is an Allegis Group company. We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company also provides TEKsystems and TEKsystems Global Services information about services and customers; TEKsystems is an Allegis Group company. Learn more at TEKsystems.com.

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