Manager II, IT Services

Job Description

Job Description

Description :

This position works a hybrid schedule at our East Point location

Who We Are :

The Atlanta Community Food Bank is committed to ending hunger in our community by leveraging food, dedicated people, and innovative solutions to ensure that no one has to worry about their next meal. Since 1979, we’ve provided vital resources to a growing network of nonprofit partners, including food pantries, community kitchens, childcare centers, night shelters, and senior centers. Today, we proudly serve over 700 partners across 29 counties in metro Atlanta and north Georgia, working together to create a hunger-free future.

Our Promise :

Becoming a Food Banker means more than just a title—it’s an invitation to turn your passion and skills into meaningful action. Here, your work will further our mission to engage, educate, and empower our community in the fight against hunger. Our Food Bankers brings boldness, compassion, and accountability to our shared mission, creating real change in the lives of our neighbors. We value dedication, and in return, we foster an inclusive, supportive environment that will encourage our Food Bankers to grow, innovate, and make a lasting impact. Bring your whole heart to the Atlanta Community Food Bank, and join us in making a difference every day.

Where You’ll Work :

IT Operations / Information & Technology

About the Role :

This individual is responsible for overseeing the daily delivery and health of core infrastructure, endpoint support, networking, and technology services. This role ensures stability and performance across cloud platforms, endpoint management systems, AV, cybersecurity tools, and IT operations processes. This individual leads the service desk team and plays a key role in developing escalation procedures, managing service requests, and coordinating with third-party vendors (MSPs).

This is a hands-on leadership role ideal for someone who brings both technical depth and strong team coaching experience to modernize and stabilize technology operations.

What You’ll Do :

Lead Technical Operations & Infrastructure Management

• Oversee cloud-based infrastructure (e.g., Azure AD, Microsoft 365), endpoint configuration, and patching tools
• Manage desktop engineering, AV systems, printers, MDM, and network performance
• Maintain continuity of essential platforms such as SSO, VPN, DNS, backups, wireless networks, and SaaS applications
• Implement security best practices in areas like endpoint protection, identity and access management (IAM), and configuration baselines
• Supervise ticket triage, incident response, and escalation processes to ensure smooth IT service delivery
• Act as primary technical liaison to MSPs and infrastructure vendors, coordinating health checks, escalations, SLAs, and reporting
• Review and approve operational contracts and tool renewals in coordination with procurement

Oversee IT Support, Service Desk & Cybersecurity Readiness

Lead & Develop a High-Performing IT Team

Key Competencies we look for in All our Food Bankers are :

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply. You may be just the right candidate for this or other roles!

What You’ll Need : Skills your resume should demonstrate :

There may be some Physical Demands and Travel :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements :