Guest Experience Associate

Guest Experience Associate

The pay rate for this hourly, non-exempt position is $16.00 / hr. As the Guest Experience Associate, you will be responsible for creating an exceptional experience for all guests by answering inquiries in person and via phone, performing admission ticket transactions, working in the gift shops, and responding to guests' needs and concerns. You will contribute to the mission of the Fort Worth Botanic Garden (FWBG) by serving as an excellent first point of contact for visitors, ensuring they have a positive and memorable experience.

Key Responsibilities :

Accountability

• Assist with guest service tasks, including handling inquiries and resolving complaints.
• Participate in gift shop sales and inventory duties (receiving, stocking).
• Assist with the annual inventory count to ensure a clean audit is achieved.
• Develop and implement attractive product displays to enhance the shopping experience and increase sales.
• Maintain organized, clean, and well-presented store environments by regularly reviewing and updating product placement.
• Maintain organized, clean, and well-presented admissions desk area.

People Management / Interactions

Communication

Qualifications

Competencies : Knowledge and Skills required :

Additional Job Requirements :

In the performance of their respective tasks and duties, it is every employee's duty to know and model their performance and behavior by the FWBG Core Values : Respect, Integrity, Collaboration, and Enthusiasm!