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Dining Room Manager

Dining Room Manager

Blackberry FarmWalland, TN, US
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Overview

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The Main House Dining Room Manager oversees the daily operations of the resort's high-volume, daytime restaurant. This leadership role ensures exceptional guest experiences while upholding the highest standards of hospitality, service, and operational efficiency. The manager leads, trains, and motivates a diverse team, manages front-of-house logistics, inclusive of the Dogwood bar to deliver a world-class dining experience.

The Dining Room Manager is responsible for positive morale, team growth, development, and ownership of a strong company culture to meet and exceed measurables : Labor, Generational Sustainability, and BEST.

The ideal candidate will have a minimum 3–5 years of restaurant management experience in a luxury or high-volume hospitality outfit and the proven ability to lead and inspire diverse teams in a fast-paced, upscale settings with strong emotional maturity. The dining room manager must have excellent organizational, communication, and problem-solving skills.

Essential duties and responsibilities

Accountable to the Assistant or Director of Food and Beverage for all staffing and operational needs.

  • Operations Management : Oversee all aspects of daily operations including reservations management, seating arrangements, service standards, facility cleanliness / maintenance
  • Manage C / G / S inventories and order supplies as needed
  • Scheduling and management of labor to meet the needs of guest volume and labor budgets
  • Communicate all company-wide internal information to the dining room team
  • Attend weekly F&B leadership, group, and other meetings as requested
  • Staffing, Retention and Team Development : Maintain a professional and positive, work environment that fosters teamwork, growth, and development
  • Recruit, interview, hire, and train staff to the BF service standards, foundations, and culture to meet and exceed guest expectations
  • Provide active leadership, mentorship, and performance feedback to team members to ensure consistency and growth through each position
  • Guest Experience and Service Excellence : Lead teams during service to maintain BF service standards
  • Address guest feedback and experience concerns in a professional and timely manner
  • Manage provided labor, alcohol, and operations budgets
  • Receive and review daily financial reports to ensure the restaurant is meeting its labor and revenue goals

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

Supervisory responsibilities

  • Assistant Dining Room Manager(s), Salaried Sommelier, all hourly front-of-house team members
  • Education and / or experience

  • Required : 3-5 years as a manager in a high-volume fine-dining restaurant
  • Competent knowledge of wines and spirits including varietals and production methods
  • High proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint, online reservation management systems and point of sales systems
  • High School Diploma or equivalent required
  • Language skills

  • Must have excellent verbal and written communication skills
  • Must be able to effectively communicate with guests, team members and managers
  • Mathematical skills

  • Knowledge and understanding of property management cashiering procedures
  • Must be able to understand basic math and comprehend budgeting issues
  • Reasoning ability

  • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  • Physical demands

  • Must be able to lift up to 50 lbs.
  • Must be able to be on feet for long periods of time
  • Must be able to safely operate a company vehicle or golf cart
  • Work environment

  • Dining Room, Main House, and Kitchen areas
  • 4,200 acres of Blackberry Farm property
  • Disclaimer : This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.

    About Blackberry

    Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

    A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals : legendary hospitality, memorable experiences and generational sustainability.

    From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

    Blackberry Farm is an Equal Opportunity Employer.

    Seniority level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Management and Quality Assurance
  • Industries : Food and Beverage Services and Restaurants
  • Referrals increase your chances of interviewing at Blackberry Farm by 2x

    Inferred from the description for this job

    Medical insurance

    Vision insurance

    401(k)

    Paid maternity leave

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