Patient Support Representative Imaging Scheduler

Job Description

Job Description

Description :

The position of Patient Support Imaging Scheduler is responsible for scheduling and rescheduling imaging appointments for patients as necessary and responding to incoming calls and providing excellent customer service.

ESSENTIAL FUNCTIONS

• Schedules and reschedules imaging appointments for patients as necessary, following the appropriate policy.
• Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes regarding Imaging scheduling.
• Follows communications scripts, FAQ documents and other resources when handling different topics.
• Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provides solutions and / or alternatives in order to avoid unnecessary call transfers.
• Accesses the patient’s records and appointment history in the electronic health records software.
• Clearly communicates patients’ plan of care as designed by the provider.
• Promptly returns phone calls, regularly monitors voicemails, and updates the patient’s chart, tagging the appropriate team as necessary.
• Regularly monitors EMR messages and responds in a timely manner.
• Transfers signed documents into patients’ charts and responds to requests for signed documents from physicians as necessary.
• Performs other related duties as assigned.

CORE COMPETENCIES AND CORPORATE DUTIES / RESPONSIBILITIES

Requirements :

REQUIRED EDUCATION, EXPERIENCE, AND / OR CERTIFICATIONS

The position requires a high school diploma or educational equivalent. One (1) year of prior customer service experience or call center experience is preferred. Previous experience in a hospital or clinic scheduling role highly preferred.