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Demonstrator

Demonstrator

Hy-VeeCanton, IL, US
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Demonstrator

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Direct Reports : None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Prepares product for sampling.
  • Offers samples to customers.
  • Answers customers' product related questions.
  • Explains products and makes suggestions on preparation.
  • Organizes items needed to do demonstration.
  • Insures adequate supplies are available.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

    • Secondary Duties and Responsibilities

  • Stocks supplies needed for demonstration.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

    • Education and Experience

    High school or equivalent experience. Less than six months of similar or related work experience.

    Physical Requirements

  • Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    • Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Must have the ability to have increased contact with people, interview or advise people.

    • Working Conditions

    This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.

    Equipment Used to Perform Job

    Grill and kitchen utensils.

    Contacts

    Has daily contact with the general public.

    The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

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