MyChart Customer Support Representative

A company is looking for a MyChart Service Desk Agent.

Key Responsibilities

Serve as the first point of contact for customers via phone, chat, and ticket submissions

Assist patients with activating accounts, resetting passwords, and navigating the MyChart Portal

Utilize knowledge base resources to troubleshoot and resolve customer inquiries

Required Qualifications

Minimum of a High School diploma or GED

Previous experience with EHR systems preferred

Experience in a healthcare setting as a medical assistant or central scheduler preferred

Strong PC skills with relevant troubleshooting examples

Previous call center experience preferred