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Customer Solutions Specialist

Customer Solutions Specialist

Fuchs LubricantsHarvey, IL, US
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Job Description

Job Description

Why FUCHS? Because Your Success Moves Us.

At FUCHS, we believe in empowering people to grow, innovate, and thrive. Our culture is built on trust, respect, integrity, and creativity, and we back it up with real opportunities for development, a strong work / life balance, and the freedom to make an impact. When you join FUCHS, you’re not just taking a job, you’re launching a career.

Salary :

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $23.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.

Your Responsibilities :

As a Customer Solutions Specialist, you’ll play a vital role in our sales operations, ensuring a seamless order-to-cash process and delivering exceptional service to our customers. You’ll be the connective thread between departments, helping drive efficiency and satisfaction across the board.

Key Responsibilities :

  • Serve as the first point of contact for customer inquiries and internal team communications.
  • Resolve customer issues with professionalism and urgency.
  • Collaborate with purchasing, manufacturing, and sales to ensure smooth operations.
  • Maintain and update customer account information accurately.
  • Communicate pricing changes to customers and sales teams.
  • Build strong relationships with regional sales representatives.
  • Process orders, returns, and credit requests with precision and care.

What We’re Looking For

We’re seeking a motivated, detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

  • Bachelor’s degree (BS / BA) or equivalent combination of education and experience.
  • Minimum of 2 years in customer service, preferably in an industrial or manufacturing setting.
  • Proficiency in Microsoft Excel, including advanced functions.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple priorities with accuracy and efficiency.
  • A proactive, independent mindset with a “can-do” attitude.
  • Commitment to excellence in customer interactions.
  • Experience working under tight deadlines.
  • Familiarity with ERP systems—SAP preferred; AS400, JD Edwards, or Great Plains also valued.
  • Knowledge of export procedures is a plus.

    • What You’ll Get :

  • A dynamic, supportive team environment
  • Competitive pay and shift differential
  • Comprehensive benefits package (details here : https : / / fuchs.com / us / en / benefits)
  • Career growth in a global company that values your ideas and initiative

    • Ready to move your world with us?

    Apply today and become part of a company that’s shaping the future of lubrication technology—one batch at a time.

    FUCHS Lubricants Co. is an equal employment opportunity (EEO) / AA employer and strongly supports diversity in the workplace (m / f / d / v).

    Do you have any questions? Rosalinda Almanza (rosalinda.almanza@fuchs.com) will be more than happy to answer them!

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    Customer Specialist • Harvey, IL, US