UX Designer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

UX Designer

Technical User Experience Design - Advisor I

What does a successful Technical User Experience Design - Advisor I do?

At Fiserv, we are at the forefront of financial services technology, transforming the way our clients do business. As a Technical User Experience Design - Advisor I, you will be part of a talented UX team dedicated to creating user-centered design solutions. This role involves leading the design, development, and implementation of intuitive and engaging user experiences that align with our strategic goals.

What you will do :

Lead the design, development, and implementation of user experience strategies for Fiserv's digital products and solutions.

Collaborate with cross-functional teams to gather user requirements and translate them into design specifications.

Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas.

Continuously gather and leverage qualitative user research and data to inform iterative design improvements.

Design comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.

Optimize sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.

Facilitate workshops, design sprints, co-creation sessions, and bodystorming to engage teams in collaborative design thinking processes.

Mentor junior UX designers and provide guidance on best practices and design principles.

Essential Job Responsibilities :

Lead the design, development, and implementation of user experience strategies across multiple workstreams, including AI-integrated products and data visualization.

Conduct thorough user research, usability tests, and data analysis to inform both service and UI / UX design decisions.

Create comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.

Design and optimize sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.

Create wireframes, mockups, prototypes, and high-fidelity user interfaces to effectively communicate design ideas.

Facilitate workshops, design sprints, and co-creation sessions to engage teams in collaborative design thinking processes.

Develop personas and usage scenarios to accurately capture user needs, behaviors, and pain points.

Mentor junior designers, providing guidance on best practices in both UX / UI and service design principles.

Perks at Work :

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role :

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.

In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.

This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and / or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and / or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

$110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.