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Member Support Analyst – MFA Specialist
Member Support Analyst – MFA SpecialisteTeam Inc • Nashville, Tennessee, United States
Member Support Analyst – MFA Specialist

Member Support Analyst – MFA Specialist

eTeam Inc • Nashville, Tennessee, United States
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Job Summary

The Member Support Analyst provides Tier 1 technical support, resolving incidents and requests related to system / web applications. This role specializes in multifactor authentication (MFA) and single sign-on (SSO), working independently on complex cases to ensure a positive member experience.

Key Responsibilities

  • Handle service desk calls, meeting resolution timelines and metrics.
  • Act as the MFA and SSO troubleshooting expert.
  • Resolve and log incidents / requests, escalating when needed.
  • Liaise with members and teams to meet needs.
  • Analyze application issues, document solutions, and support password / account procedures.
  • Adhere to IT standards and confidentiality.

Knowledge, Skills & Abilities

  • Experience with MFA and user management.
  • Knowledge of SSO.
  • Proficiency in MS Office and support tools.
  • Strong analytical and problem-solving skills.
  • Independent and detail-oriented.
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