ATE - Field Technician

Overview

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

JOB PURPOSE : The ATE Field Technician is a mobile, field-based role responsible for delivering high-quality diagnostic, programming, and calibration services to Crash Champions locations. This position requires daily travel to customer sites and plays a key role in upholding ATE's standards of safety, accuracy, and customer service. Technicians are expected to demonstrate integrity in all service recommendations and documentation, ensuring only services required by OEM standards are performed.

Dealer Car Cardaq Genesis Kia Hyundai Ford Honda Chevrolet Chevy Audi BMW Mercedes Tesla Rivian Subaru Lexus Mitsubishi Cadillac Nissan Porshe Jeep Mopar VW ODIS Protech Caliber Elitek Elite Mobile Auto Solutions Journeyman Technical

Responsibilities

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company-provided vehicle.
• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire / connector repair.
• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution, in alignment with company policies.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by : Managing difficult situations with transparency and urgency.
• Communicating promptly and professionally with shops and internal stakeholders.
• Escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Travel daily to service locations and meet productivity and quality goals.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.

Qualifications

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates :

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to : job related knowledge, skills, experience, relevant certifications and qualifications.

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