Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019]

Job Description

Job Description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  We help forward-thinking clients solve problems and improve operations.  Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public / private companies, defense and civilian government agencies, and non-profit organizations.  Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc.  Learn More About ProSidian : www.ProSidian.com

Job Description

ProSidian Seeks a Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019] for Program Support on a Exempt 1099 Contract : No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting / Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Call Center Team Lead candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC.  This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Team Lead Functional Area Professional - Staffing Augmentation and Recruiting Services  Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Staffing Augmentation and Recruiting Services  (Entry Level Call Center Team Lead) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country / World).

RESPONSIBILITIES AND DUTIES - Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019]

• Handle large volumes of calls daily.
• Document customer issues and resolutions.
• Meet established call metrics and KPIs.

Qualifications

Desired Qualifications For Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019] (COC0020019) Candidates :

Education / Experience Requirements / Qualifications

Skills Required

Competencies Required

Ancillary Details Of The Roles

Other Details

#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport   #Jugaad #Copitas #PokaYoke

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed : establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

OTHER REQUIREMENTS

BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights : Your good health and well-being are essential to ProSidian Consulting.  At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance.  We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare.  Our growing list of benefits currently includes the following for Full-Time Employees :

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor.  All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in " HONOR ABOVE ALL "—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.

For Easy Application, Use Our Career Site Located On Http : / / Www.ProSidian.Com / Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com

ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED .

Be sure to place the job reference code in the subject line of your e-mail.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital