Guest Service Representative / Night Auditor (Part-Time with Potential Full-Time) My Place Hotel Eas

Golder Hospitality PropertiesEast Moline, IL, US

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Job Description

Description :

My Place Hotel in East Moline is hiring for a part time Guest Service Representative / Night Auditor to join our team.

The My Place Hotel East Moline is a 64-room hotel that is connected to the Bend XPO, and we are hiring for a dependable guest- focused team member to cover a split second shift Guest Service Representative and 3rd shift Night Auditor position.

Schedule : Part-time with potential to become full-time. Typical weekly schedule : two 3 : 00 PM – 11 : 00 PM shifts and two 11 : 00 PM – 7 : 00 AM shifts (rotating / evening + overnight). As the friendly face of the property, the hotel front desk representative / night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

If you're a dedicated self-starter who treats punctuality like a priority and shows up ready to work, we want to meet you! If you're a night owl, bring your positive, can-do attitude and passion for delivering exceptional guest services. Availability for weekends and holidays are required. If you enjoy working with a friendly, upbeat team and take pride in making each guest's stay memorable, you'll fit right in! What is in it for YOU?

Competitive wages
Flexible scheduling
Personal Days Off - start earning on day 1
Bonus Plan
Holiday Pay
Referral program
Employee discount program

Some Key Areas of Responsibilities include :

Assume the position of the Manager on Duty

Update all files and reset the system for the following day activity.

Welcome guests to the hotel and perform the check-in process.

Thank guests and perform the check-out process.

Answer all incoming and in-house phone calls.

Assist callers with making and / or changing reservations.

Assist all guests as necessary to ensure a positive experience.

Perform routine daily tasks.

Ability to work while standing for extended periods of time.

Assist with the laundry duties during the shift.

Assist with stripping rooms to set our housekeepers up for success.

Monitor building / security and handle emergency procedures when necessary.

Communicate shift notes and any guest / service issues to next shift or management.

Maintain front desk area and ensure adherence to hotel policies and safety procedures.

Requirements :

Candidates must possess the following knowledge, skills, and abilities :

Great attention to detail

Dependable and responsible

Excellent knowledge of local attractions and entertainment venues

Considerable knowledge of computer systems for registration, reservations and backup systems

Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels

Ability to read, write, speak and understand the English language to communicate with employees and guests

Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Dependable, punctual, and able to work independently during overnight shifts

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Guest Service Representative • East Moline, IL, US