Field Service Manager

We're seeking a Field Service Manager to join our vibrant team and embark on an exciting journey with us.

As an industry frontrunner, Ellab is committed to providing cutting-edge benefits that make us stand out. Join us and enjoy :

Benefits

• ?️ Time to Unwind :
• Kick off your journey with 2 weeks of vacation (3 weeks at your 5yr. & 4 weeks at your 10yr. anniversaries)
• Stay healthy with 2 weeks of sick time
• Celebrate with 10 Company Holidays
• Experience a rejuvenating 1-week winter shutdown
• ? Financial Well-being :
• Invest in your future with a 401(k) match of $1 for $1 up to 4%
• ? ? ? ? Health and Family First :
• Embrace worry-free living with fully paid family medical insurance
• Take care of your pearly whites, vision, and more with dental, vision, life, and disability insurance available
• 6 weeks of parental leave

Job Brief

The Field Service Manager performs management and oversees the day-to-day operations of the Field Service engineers and technicians. This includes personnel scheduling and management, project and equipment tracking, assisting with quoting and invoicing, technical and service escalations, and overall customer satisfaction.

The position will primarily work during normal business hours of 8 AM to 5 PM, Monday through Friday, but may require occasional overtime, off-hours and weekend work as well as travel.

The goal of the Field Service Manager is to meet customer expectations, fulfill customer and internal quality obligations while meeting financial targets / objectives for field calibration services.

Responsibilities

The Field Service Manager is responsible for :

• Ensuring the organization’s field calibration program conforms to customer, internal, ISO 9001 / 17025, and GMP requirements.
• Supporting the sales / business development team in quoting field calibration projects.
• Authoring, reviewing, and approving field calibration personnel and equipment to support projects.
• Tracking and communicating project statuses for field calibration projects.
• Maintaining strong knowledge on standards, regulations, issues, and news around calibration.
• Training and supporting staff for performing field calibration services.
• Assisting in developing projected financial goals and expectations for field services.
• Creating and implementing improvements for service delivery processes, training, and project management.
• Coordinating with Finance department billing for field calibration service projects.
• Monitoring metrics to meet department and business goals. Ensure that projects are completed on schedule.

Requirements

• Bachelor's degree in Engineering, Science, or relevant technical experience preferred.
• Experience in an FDA regulated industry, preferably in an engineering, validation, or operations role.
• Excellent organizational, communication, and problem-solving skills.
• Must be able to lift 50 lbs.