Customer Service CoordinatorAirgas • North Billerica, MA, US
Customer Service Coordinator
Airgas • North Billerica, MA, US
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job_description.job_card.job_descriptionA high school diploma or equivalent. Two years in customer service and / or inside sales related roles required. Excellent customer service & communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills. Working knowledge of Microsoft Office Suite : Outlook, Word, Excel, and PowerPoint. Good problem solving and analytical skills. Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percentages. Ability to work well both as a team and independently. Ability to set priorities and manage time in a dynamic work environment. Detail-oriented. Additional post high school education and / or training preferred. Prior experience with SAP preferred. Employee may be required to remain stationary for extended periods of time. Employee may occasionally be required to traverse through office and / or manufacturing locations. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone. Extended periods of sitting and / or standing. Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions. Flexible to work overtime as needed. The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program. At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience : At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose. We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
Customer Service Coordinator
Location : Billerica, MA
How Will You Contribute and Grow?
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is hiring for a Customer Service Coordinator in Billerica, MA!
Essential Duties and Responsibilities :
- Works closely with local Branch, Customer Service, Sales, and Plant personnel daily to assist in promoting timely delivery and communicating delays to customers directly.
- Identifies urgent orders and reports them back to necessary departments for correction.
- Reviews and coordinates rescheduling of deliveries with necessary departments by monitoring Undelivered Report and updating sales order notes before dropping the delivery for reschedule and notifying the Distribution team.
- Communicates delays and updates to Customer Service and / or Account Managers to expedite customer notification as needed.
- Completes a daily review of the previous days' missed deliveries and update SAP shipment and order notes accordingly.
- Completes billing timely and accurately with close attention to customer cylinder balances and managing serialized cylinder accuracy.
- Demonstrates full knowledge of all order-entry, data research, and order completion in SAP that is necessary to service customers.
- Interacts with customers, Branch, Plant, and other departments as needed to research, uncover and correct errors in posted delivery tickets that may impact Airgas inventory, the customer's order, the delivery schedule, etc.
- Identify root causes for billing discrepancies, create long-term solutions by coordinating and leading across work groups, and then communicate learnings and best practices.
- Reviews and manages Recurring Orders / Automatic Scheduled Deliveries (ASI's) for quantity and frequency.
- Reviews trends and customer requirements with Account Managers to enhance customer experience and maximizes delivery efficiency.
- Other duties / projects as assigned.
Are You a Match?
Required Qualifications :
Preferred Qualifications :
Physical Demands :
Work Environment :
Benefits :
Your Differences Enhance Our Performance :
About Airgas :
Equal Employment Opportunity Information :
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Customer Service Coordinator • North Billerica, MA, US
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