Manager of Cash Logistics and Quality Control

Manager Of Cash Logistics And Quality Control

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose.

The Manager of Cash Logistics and Quality Control supports strategic initiatives within the Cash Connect division and reports directly to the Director of Cash Connect. This role combines operational leadership with a consultative approach to client service, overseeing key departments such as Settlement, Claims, and Vault Reconcilements with a focus on optimizing ATM and Remote Cash Capture operations. The manager will work closely with the Information Technology team to enhance proprietary systems, contributing to software design, feature development, and end-to-end testing. This includes defining database architecture, managing SQL-based transaction workflows, and ensuring data integrity across platforms. The incumbent will partner with third-party vendors and executive stakeholders to drive innovation, resolve operational challenges, and deliver actionable insights. As a subject matter expert in cash logistics, the manager ensures compliance with SOX and audit requirements, mitigates financial risk, and translates complex data into strategic recommendations for senior leadership.

Job Responsibilities :

• Lead Settlement, Vault Reconcilements, and Claims teams with clear objectives, efficient task delegation, and performance monitoring to ensure high engagement and productivity. Will at times serve as backup to operations staff.
• Own and execute strategic initiatives across operations, technology, and vendor management, driving innovation and continuous improvement.
• Manage relationships with national ATM providers, ISO networks, and vendor partners, including executive-level engagement, to support service delivery and strategic goals.
• Collaborate with IT to enhance proprietary systemsdefining database architecture, optimizing SQL-based transaction workflows, and supporting end-to-end testing of software features.
• Conduct surprise audits of ATMs and armored carrier vaults to ensure SOX compliance and operational integrity.
• Administer billing decisions and oversee system job execution.
• Develop analytical frameworks, predictive models, and performance dashboards to support senior leadership in strategic planning and operational decisions.
• Design and implement policies that streamline operations, reduce financial risk, and align with regulatory and corporate standards.
• Monitor vendor SLAs, conduct annual due diligence, and evaluate service utilization, pricing, and innovation opportunities.
• Stay current with payments industry trends and best practices through active participation in educational forums and seminars.
• Collaborate with internal and external stakeholders to align objectives, KPIs, and asset protection strategies.
• Serve as a liaison across departments and vendors, facilitating education and adoption of data management processes.
• Maintain ownership of operational issues, resolve technical challenges, and provide timely, informed responses.

Minimum Qualifications :

Salary Range : $90,604.00 - $148,847.50

Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.