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FC Lead
FC LeadChewy Fulfillment Centers • Salisbury, NC, US
FC Lead

FC Lead

Chewy Fulfillment Centers • Salisbury, NC, US
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Fc Lead

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Salisbury, NC. This individual will be a change agent who thrives on details, drives daily improvements, and fosters positive relationships with hourly Team Members!

What You'll Do :

  • Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.
  • Promote and maintain a safe, clean, and organized work environment.
  • Ensure achievement of daily operational goals.
  • Coach, mentor, train, and develop Team Members for performance and career growth.
  • Serve as a cultural ambassador, modeling Chewy's operating principles, ethics, and integrity.
  • Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.
  • Thrive in a fast-paced, rapidly evolving e-commerce environment.
  • Collaborate with site leadership to identify and implement network-wide standard processes.
  • Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.
  • Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.

What You'll Need :

  • External candidates : 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.
  • Internal candidates : Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.
  • Passion for working in an environment with a high degree of ambiguity and change.
  • Data-driven approach with a focus on metrics and continuous improvement.
  • Customer-obsessed attitude with a strong commitment to service excellence.
  • Strong communication and leadership skills with the ability to influence across teams and levels.
  • Proven ability to adapt quickly and deliver results using data and insights.
  • Unwavering integrity and high ethical standards.
  • Flexibility to work weekends and / or night shifts, as required.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).

    • Physical job requirements :

  • Walk up to 2 miles per shift.
  • Frequently lift up to 50 pounds.
  • Frequently lift up to 70 pounds using an optional team lift.
  • Rarely lift greater than 70+ pounds using a team lift.
  • Stand, push, pull, carry, squat, and kneel.
  • Climb up and down stairs (where applicable).

    • We offer the following benefits for our Team Members :

  • 20% Chewy.com Discount
  • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
  • Life and Disability Insurance
  • 401(k) with company matching
  • Wellness benefits through Wellbeing @Chewy
  • Employee Assistance Program (EAP)
  • Paid Time Off : Team Members are eligible to accrue up to 80 hours of PTO their first year
  • Subsidized child, adult, and pet backup care through Care.com
  • Discounts on many items through the LifeMart Discount platform
  • The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
  • Opportunity for wage increases starting after 3-months of service
  • Referral Bonuses - $500 per referral
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    Lead • Salisbury, NC, US