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Technical Support Specialist (Onsite in Winamac, IN)

Technical Support Specialist (Onsite in Winamac, IN)

ResultantWinamac, IN, US
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Technical Support Specialist (Onsite in Winamac, IN)

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Overview

To help continue our rapid growth and solve our clients' toughest problems, we need a Technical Support Specialist in Winamac, IN to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

Responsibilities

  • You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
  • You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
  • You will prepare desktops, laptops and miscellaneous hardware for customers.
  • You will keep customer documentation up-to-date and accurate.
  • You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
  • You will perform customer maintenance activities on behalf of the customer team.
  • You will monitor the customer team's assigned alerts in conjunction with the live helpdesk and respond appropriately.
  • You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
  • You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Qualifications

  • You should possess excellent communication and customer service skills, both written and oral
  • You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
  • You should be willing to participate in an on-call rotation and provide after-hours support as necessary
  • We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
  • Prior experience working for a Managed Service Provider (MSP) is preferred
  • Must live in or around the Winamac, IN area and be willing to work onsite 5 days per week
  • Must be legally authorized to work in the United States for any employer without sponsorship

    • Daily Tasks

  • Servers : Active Directory, File Permissions, Domain, Backups, Antivirus
  • Network : Firewalls, Switches, Wireless, Voice, DHCP, TCP / IP, DNS, VPN
  • Computers : Computer Replacement, IPCONFIG details, Join to Domain, Printer Installs, Antivirus
  • User Support : User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
  • Applications and Products : Office 365, SharePoint, QuickBooks

    • What you should know about Resultant

  • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
  • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
  • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
  • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
  • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
  • We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

    • What Our Team Members Say About Us

  • "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant."
  • "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
  • "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

    • All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

    Equal Opportunity Employer

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Business Consulting and Services

    • Referrals increase your chances of interviewing at Resultant by 2x

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