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Business Solutions Manager
Business Solutions ManagerNorth Lawndale Employment Network • Chicago, IL, US
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Business Solutions Manager

Business Solutions Manager

North Lawndale Employment Network • Chicago, IL, US
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The Manager of Business Solutions & Employer Partnerships is a key leader on NLEN's Impact & Innovation Leadership Team, responsible for designing and executing NLEN's employer engagement and job placement strategy. This role leads corporate partnerships and ensures that our job development and post-placement efforts are responsive to employer needs and aligned with client success.

This person will supervise the Job Developer and Retention Specialist, coordinating efforts across the hiring journey — from employer engagement to client placement to long-term job retention. We are seeking a seasoned, strategic relationship-builder with a deep employer network, excellent communication skills, and a passion for inclusive workforce development.

Key Responsibilities

Employer Partnerships & Business Solutions

  • Lead outreach and engagement with employers across priority industries to identify hiring needs and develop placement pipelines.
  • Position NLEN's job seekers as solutions to workforce challenges—helping employers meet hiring, retention, and DEI goals.
  • Leverage an existing employer network while cultivating new partnerships through site visits, job fairs, networking events, and hiring round tables.
  • Act as the primary relationship manager for a portfolio of employer partners, ensuring quality and consistency.
  • Evening and weekend availability is required to support employer schedules, job fairs, or community events.

Placement Strategy & Talent Alignment

  • Collaborate with coaching and training teams to ensure job readiness aligns with employer needs and labor market trends.
  • Develop and manage referral and placement processes that connect qualified candidates to unsubsidized job opportunities.
  • Provide feedback to internal teams based on employer insights to strengthen programs and training design.
  • Ensure NLEN meets its annual job placement goal of 328+ unsubsidized placements.
  • Team Leadership & Cross-Functional Collaboration

  • Supervise and support the Job Developer and Retention Specialist, ensuring strong coordination across pre- and post-placement services.
  • Set clear expectations and foster a performance-driven, client-centered team culture.
  • Participate in internal leadership meetings and contribute to cross-departmental initiatives that advance workforce strategy.
  • Represent NLEN at employer convenings, workforce collaboratives, and business-focused events.
  • Data Management & Performance Reporting

  • Track employer engagement, placements, and retention outcomes using Salesforce and other data tools.
  • Monitor performance metrics tied to internal goals and funder deliverables.
  • Prepare monthly reports and outcome summaries for senior leadership, partners, and grant reporting.
  • What Success Looks Like in the First 90 Days

  • Re-engage or activate 5–7 employer partnerships with open job leads
  • Place at least 10 jobseekers into unsubsidized roles
  • Host at least one employer-facing event (e.g., job fair, hiring roundtable, or site visit)
  • Present a 90-day strategy outlining job development, retention, and partnership goals
  • Note : Final candidates may be invited to participate in a paid 30–60 day contract engagement as a mutual fit assessment.

    Qualifications

  • Bachelor's degree required (Business, Human Resources, Public Administration, or related field preferred)
  • 5–7 years of experience in employer engagement, workforce development, business development, or talent acquisition
  • Strong and growing network of employer contacts in the Chicago area or relevant industries- Demonstrated success generating job leads and meeting placement goals in a mission-driven or service-based context
  • Prior experience supervising staff or managing cross-functional teams
  • Strong written and verbal communication skills; ability to influence and collaborate with diverse stakeholders
  • Experience with Salesforce or similar CRM / data platforms
  • Commitment to racial equity, second chance hiring, and community-rooted workforce strategies
  • Compensation & Benefits

  • Competitive salary commensurate with experience
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with immediate eligibility
  • Paid time off and paid holidays (including many federal holidays)
  • Hybrid work schedule with required evening and weekend availability for events and engagements- Mission-driven, supportive team culture based in North Lawndale
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