Service Support Specialist

Overview

Now Hiring – Service Support Specialist ! Location : Madison, TN. Schedule : Monday–Friday, 8 : 00 AM–5 : 00 PM.

Tri-Imaging Solutions is a trusted leader in medical imaging systems, service, and support. We deliver top-tier solutions that keep healthcare running smoothly and value teamwork, craftsmanship, and flexibility. We are looking for professionals who thrive in a fast-paced, customer-focused environment to join our Service Dispatch Operations team as the first point of contact for customers, vendors, and field service engineers. This role coordinates service requests, dispatch activities, and ensures timely, accurate communication to keep service delivery running smoothly.

What You'll Do

• Serve as the first point of contact for service customers via phone and email
• Dispatch and prioritize assignments for field service engineers, vendors, and intercompany teams
• Document service requests in the ticketing system and maintain accurate records
• Track preventative maintenance schedules and assign accordingly
• Follow up on outstanding documentation and purchase order requests
• Support timely processing of service call tickets and field service reports
• Provide high-quality customer service while ensuring expectations are met or exceeded

What You'll Need (Requirements)

Benefits

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