Field Operations Manager

Job Title : Field Operations Engineer

Job Location : Alpharetta Georgia

FLSA Status : Non-Exempt

This is a FULL-TIME position

Overview :

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. This opportunity is with one of our Operating Companies Insight Partners. Check out their website here : Georgia’s Trusted Partner in Commercial HVAC Solutions | Insight Partners

SUMMARY :

The Field Operations Administrator completes all organizational tasks for the Service Department. Performs all branch level accounting and warranty including customer billing while providing backup support for the Field Operations Resource Coordinator. This position creates a positive customer interaction both internally and externally while ensuring timely completion of all assigned tasks to customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The requirements listed below are representative of the knowledge, skill, and / or ability, and physical demands required.

• Keep Service Module(s) current to ensure timely invoicing and reporting.
• Accurately prepares service work orders to invoice customers.
• Follows up on open work orders and billing discrepancies as per policy of company.
• Assists with the Service Module and provides excellent customer service.
• Fosters and maintains excellent relationships with customers and vendors.
• Assists Field Operations Resource Coordinator with scheduling HVAC Service Technicians for service appointments according to scheduling policies.
• Assists Technicians as needed with diagnosis, authorization or repairs.
• Prepares service work orders for processing, tracks progress of service work orders within the timelines set.
• Obtains any needed customer authorization prior to the HVAC Service Technician reporting to work site.
• Obtains the customer checklist from Insight Team / Customer representative prior to the HVAC Service Technician reporting to work site.
• Supports the Parts and Warranty Departments with any needed warranty or customer authorization prior to working on units including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals.
• Works with Parts and Warranty Departments contacting customers as needed to schedule appointments for special order parts.
• Maintains a "Customer First" attitude always.
• Performs all other duties as assigned.

COMPETENCIES :

QUALIFICATIONS :

PHYSICAL DEMANDS :

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and / or move up to 15 pounds, occasionally lift and / or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.

WORK ENVIRONMENT :

The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.