Group Reservation Coordinator

Position Objective

This position will work closely with the following internal stakeholders including, but not limited to the Director of Revenue Management, Sales Managers, Conference Service Managers, Conference Services Coordinators, the Accounting Manager, the Reservations Department and the Front Office Operations Team to ensure both corporate and leisure group reservations are organized, entered and maintained up until the guest checks out. In addition, this position will work closely with the group / event planner to handle and answer all reservation related inquiries by providing excellent customer service at the highest level of accuracy in a timely manner.

Essential Job Functions

• All Reservation Coordinator job responsibilities
• Keep updated E-files on all upcoming groups upon receipt of turning definite.
• Ensure accuracy between Delphi and SMS systems (Room counts, Rates, cutoff date).
• Build rates and rate profiles in SMS with Group specific information.
• Input group rooming list and facilitate all rooming list changes upon communication from the event planner, Conference Service Manager, and guest.
• Conduct preliminary conference call with event planner to review relationship and manage expectations.
• Provide reservation rooming list and pick up reports to key stakeholders on a scheduled basis.
• Attend weekly Resume meeting to review upcoming group arrivals and then ensure all reservation related components are properly detailed out.
• Build rooming list and pick-up report template for each Group.
• System management. Purge all expired and past rate profiles, rooming list and pick-up report in SMS.
• Attend all preconference meetings requested by clients and Conference Services Manager.
• Maintain and organize Group Reservation email inbox.
• Communicate Group updates and status to the in-house Reservations Department and the Reservation Manager.
• Respond to all communication filtered through the Group Reservation inbox.

Education / Experience

Requirements

Physical Demands

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.