Customer Service Lead

Job Description

Job Description

TEXT "GOMILES" to 720-459-4415 to APPLY!

GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!

At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.

If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!

About the Role :

As a Customer Service Lead at GO Car Wash, you’ll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.

You’ll be responsible for :

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

What You Bring :

Basic Requirements :

Why You’ll Love Working Here :

We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you’ll enjoy :

Compensation :

Our Customer Service Leads in this role typically earn $22.50 / hour, which includes a base pay of $12.50 / hour plus an average of $2 / hour in commission from membership sales and tips guaranteed up to an additional $4 per hour. Commissions and tips are uncapped, and our top performers regularly exceed $6 / hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience

To learn more about us, visit www.gocarwash.com.

GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.