IT Support Analyst

A company is looking for an IT Support Analyst to maintain IT infrastructure and provide operational support.

Key Responsibilities

Serve as the primary contact for practice owners, addressing questions and reinforcing workflows

Respond to support tickets and resolve technical issues while maintaining internal documentation

Configure and support corporate services, manage user accounts, and implement security measures

Required Qualifications

3-5 years of IT Support experience in macOS and Windows environments

Proficient in troubleshooting hardware, software, and network issues

Experience with helpdesk software and MDM solutions

Required experience in deploying and supporting cloud applications

Must have access to reliable internet and own device