Customer Success Manager - Legal AI

A company is looking for a Customer Success Manager (Legal AI Solutions) - Courts.

Key Responsibilities

Engage with government executives to understand their goals and provide strategic guidance

Create customer success plans and collaborate with government personnel to design tailored workflows

Drive user adoption and satisfaction by addressing customer needs and leading executive business reviews

Required Qualifications

Formal legal education (JD) or significant experience with legal technology and government customers

5+ years of experience in Customer Success, Consulting, or Account Management in legal tech

Familiarity with legal technology or AI-driven platforms

Proven ability to build trusted relationships and act as a strategic advisor

Experience working cross-functionally with various teams to enhance the customer journey