Safety Quality Patient Experience Specialist II

Safety Quality Patient Experience Specialist II

Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center.

The Safety and Quality Patient Experience Specialist II (SQPE) leads safety, quality, and experience work at our Cleveland Clinic Main Campus. The Specialist coordinates and implements improvement initiatives. The focus of this role is safety through leading steps to building a HRO (High Reliability Organization).

A caregiver in this position works 8 : 00am to 5 : 00pm, Monday through Friday. On rare occasions, potential weekends may be required to meet specific stakeholders.

A caregiver who excels in this role will :

• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
• Act as the primary resource for staff to facilitate overall operations of programs.
• Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.
• Analyze performance data and participate in improvement strategy development.
• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Develop and assure processes to monitor performance and identify where intervention is needed.
• Incorporate regulatory and accreditation standards into improvement activities around SQPE.
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.
• Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.
• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
• Manage stakeholder relationships, project risks and project changes.
• Lead projects leveraging advanced continuous improvement and project management tools.
• Research best practices within and outside the organization.
• Build relationships with project teams, middle management, and senior sponsors.
• Coach smaller improvement teams to success with their quality improvement projects at the local level.
• Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
• Report on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information.

Minimum qualifications for the ideal future caregiver include :

Preferred qualifications for the ideal future caregiver include :

Physical Requirements :

Personal Protective Equipment :

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities.