Front Desk Receptionist

Front Desk Receptionist

Four Seasons Hotel Nashville seeks a Front Desk Receptionist to join our talented team! This individual sets the tone for our guests' entire experience at Four Seasons Nashville. Through their interactions, they are empowered to delight guests with anticipatory service, going above and beyond to cultivate special moments that recognize the individuality of each guest that joins us. Warmth, passion, and an agile thinker will make this candidate successful.

Responsibilities include but are not limited to :

• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
• Checks guest out of the hotel, preparing and explaining billing
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Works with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations
• Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in-person, phone, Four Seasons chat, and by email
• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones
• Chat guests via messenger application and utilize Four Seasons guest recognition program
• Concierge system to track all requests and Opera to ensure proper billing
• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Nashville and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
• Perform other tasks or projects as assigned by management

Preferred qualifications and skills :

Authorization to work in the United States is required for this role.