Employer Industry : Healthcare Services
Why consider this job opportunity
- Salary up to $30.00 per hour
- Eligible for a performance-based bonus component
- Comprehensive benefits package, including health insurance
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive work environment that values diversity
- Flexible work-life balance with the autonomy to manage your own schedule
Responsibilities
Troubleshoot production support issues reported by clients, documenting findings and triaging issues to the appropriate technical teamCollaborate with new clients to implement the Portal platform according to their specificationsDefine scope, milestones, deliverables, and success criteria for assigned special projectsProvide first-level support, including problem replication, triage, and resolution of issuesRespond to escalations and incidents, providing timely updates to stakeholders during and outside of business hoursQualifications
College degree preferred or equivalent experienceMinimum of 3 years of experience in Healthcare and / or Health InsuranceExperience with SaaS or web applicationsBasic understanding of the Software Development Lifecycle (SDLC)Effective communication and negotiation skillsPreferred Qualifications
Familiarity with JIRA Service Desk ticketing system and ConfluenceExperience with SalesforceProject Management experienceKnowledge of databases, SQL, XML, and EDI / x12 transactionsCustomer service experienceHealthcareServices #ApplicationSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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