Solution Architect III( Salesforce Service Cloud Platform)

Position Solution Architect - III - Knowledge of Salesforce Service Cloud Platform

Location : Dallas, TX or Miramar, FL(Hybrid)

Overview :

The core focus of this role is to establish sustainable technical architecture. The Solution architect is responsible for designing one or more end-to-end solutions, products, or business / IT services. This role involves close collaboration with cross-functional business and engineering teams. The individual should possess a balanced mix of technical expertise and strong business acumen, working alongside an enterprise architect for strategic direction. The solution architect leads the overall technical vision for a particular platform (across all modules) or solutions to deliver a business product or service. They make technical decisions regarding solutions and understand how technology design impacts business outcomes. Development or infrastructure teams use this information to implement solutions that meet business objectives. The individual should exhibit strong leadership and behavior competencies.

Main Responsibilities :

• Develop solution design in collaboration with business, enterprise architect and engineering team, ensure successful implementation of business functions (e.g., pricing, order capture, Invoice Management, etc.)
• Develop a solution that is easily consumable by multiple channels (Web / Mobile / Chat)
• Develop architectures and solution artifacts (C4 model) that address functional-specific requirements, data models, system integration, and user interfaces adhering to enterprise standards and guidelines.
• Provide technical guidance to development teams during solution implementation, ensuring alignment with the architecture.
• Collaborate with stakeholders to gather and analyze business needs.
• Communicate complex technical concepts to both technical and non-technical stakeholders.

Core Skills :

Soft Skills :