Spanish Bilingual Program Assistant I Pediatric Clinic Position Control Number

SUMMARY : The Spanish Bilingual Interpreter Program Assistant providesinterpretation and translation as needed in the various clinics for ourSpanish-speaking patients. The Incumbentwill provide clerical support for dental clinic operations as needed for frontdesk and call center that includes and not limited to scheduling and confirmingappointments and working directly with patients, residents, pre-doctoralstudents and staff.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include :

• Time Off : Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day.
• Health Coverage : Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement : 401(k) with a competitive employer match of up to 6%.
• Work Schedule : Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Orallyinterpret and translate conversations in Spanish to provide accuratecommunication between our Spanish-speaking patients and non-Spanish speakingproviders.

2. Responsiblefor floating between clinics to provide support for those who need aninterpreter.

3. Responsiblefor telephone coverage of the front desk, operating paging system, taking anddistributing messages, and answering all callers' questions.

4. Providesexcellent customer service to patients arriving for appointments. Pagesfaculty, students and staff to inform them of patient arrival.

5. Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments. Confirmsappointments with patients for the next business day.

6. Verifiescontact information and that insurance or medical assistance are still in force. Gets insurance pre-authorization ofcoverage. Informs patient of today'scharges and any previous balance due before any service is rendered.

7. Requestspayment for any procedures in accordance with the University of Maryland DentalSchool's policies and procedures guidelines. Responds to inquires about patient's account.Requests payment when account is delinquent; may assist Patient AccountSpecialist to correct errors when necessary.

8. Handlesday-to-day payment transactions makes change; receives checks; processes creditcard transactions; issues receipts; validates parking.

9. Processesand reconciles daily receipt with AxiUM daily ledger and deposit receipts intothe night deposit box.

Note : The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and / or EXPERIENCE : High school diploma or general education degree (GED); 1 - 3years' related experience. Relatededucation may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities : Must fluently speak and understand Spanish and English. Knowledge of standard office procedures; mustbe able to operate computer and other office machines, such as fax, calculator,answering telephones, as well greeting visitors and so on. Skill in filing documents according toalphabetic and numeric sequences; in operating manual and automated officeequipment; Ability to apply close attention to detail in performing routineclerical tasks. Ability to follow oraland written instructions. Ability to maintaineffective work relationships.

ADDITIONALCONDITIONS OF EMPLOYMENT :

Thecandidate will be required to be a certified interpreter or be willing to getcertification after they are hired. UMFDSP covers the cost of the certification and the candidate will have one yearfrom their start date to successfully acquire the certification. Overtime andshift work may be required.

This job description is designed to give an outline ofwhat job duties are expected of this position. As an outline, it does not fully describe or limit the extent of theposition's duties. The Corporation andits supervisors may amend the job description, as it deems necessary, withoutadvance notice. The job description isnot intended to create an employment contract and should not be construed assuch.