Principal Analyst, Finance Services

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about : the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Principal Analyst, Workforce Management.

This position can be located in Syracuse, NY or Waltham, MA.

This is a Hybrid Role - Must live within a commutable distance to one of our locations

Job Purpose

The Workforce & Performance Management department plays a critical role in driving operational efficiency and team effectiveness. We are seeking a highly motivated, data driven professional to join our team in managing end-to-end workforce operations, including forecasting, schedule and vacation management, and performance insights. This role requires a self-starter with strong analytical skills, a keen eye for detail, and a proactive approach to problem-solving.

Key Accountabilities

Performance Management & Analysis

• Conduct performance trend analysis across key metrics including attendance, adherence, and productivity.
• Perform AUX analysis to monitor agent behavior related to break, lunch, and meal patterns; flag long or excessive nonproductive times.
• Conduct regular quality observations and collaborate with team leads to provide feedback and support coaching efforts.
• Partner with operational leaders to develop and implement performance improvement strategies based on data insights.
• Deliver clear, actionable reports and dashboards to leadership for decision-making and performance enhancement.
• Producing accurate, timely and useful daily workload forecast outputs on a weekly basis.
• Regularly recommending effectiveness and efficiency improvements

Workforce Management

Qualifications

More Information

Salary

$116,000 - $136,000 a year - Upstate, NY

$130,000 - $153,000 a year - Massachusetts

Salary commensurate with location and experience

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.