Regional Director

Job Description

Job Description

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets.

Job Overview

We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio (The Oliver, The Mirage Manchester, The Concord Northside and Helios). The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO.

Responsibilities Include :

• Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition
• Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc.
• Review / audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success
• Oversee - on a high-level - the resident event agendas to ensure we maintain a social / community culture consistent with our brand
• Resolve all escalated resident concerns / complaints
• Review and approve invoices in Spend Management per the approval structure
• Work with the Property Managers to effectively on-board new hires
• Motivate and inspire team members in recognizing areas of strengths and providing constructive feedback and development plans for areas of weakness
• Track property and team member performance through consistent performance evaluations
• Meet occupancy, collection, and retention expectations per budget
• Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies
• Partner closely with service team to manage items related to service, including; contracts, property appearance, preventative maintenance, special projects, capital projects
• Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement
• Work with Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth / trade-outs, approve daily pricing recommendations per financial goals
• Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM core values
• Recruit, hire, train, and mentor individuals for all property-level positions
• Plan team events to promote relationships, teamwork, and a collaborative culture in the region

Qualifications :

Company Benefits :

Steelhead offers a great work environment, and we are committed to our CORE VALUES. We believe in :

Steelhead Management is an Equal Opportunity Employer.

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