Office Assistant

Job Description

Job Description

We are looking for a dedicated and empathetic Office Assistant to join a compassionate, community-focused funeral home in Commerce, California. In this Contract to permanent role, you will provide bilingual support in both Spanish and English, ensuring exceptional service in a sensitive and service-oriented environment. This position is ideal for someone who values attention to detail, discretion, and meaningful interactions with clients.

Responsibilities :

• Communicate effectively in both Spanish and English, addressing client needs with cultural sensitivity and empathy.
• Respond to inquiries regarding services, pricing, and scheduling in a detail-oriented and informative manner.
• Coordinate service appointments and prepare related documentation with attention to detail and accuracy.
• Maintain organized and up-to-date client records, ensuring precise data entry and efficient record-keeping.
• Collaborate with team members to support smooth and timely service delivery.
• Handle all interactions and client information with the utmost confidentiality and discretion.
• Assist with administrative tasks such as answering inbound calls, billing functions, and clerical duties.
• Utilize computer programs, CRM systems, and accounting software to perform daily office functions effectively.
• Fluency in both Spanish and English is required, with strong verbal and written communication skills.
• At least 2 years of experience in customer service, front desk, or administrative support roles.
• Proven ability to demonstrate compassion and professionalism in sensitive or emotional situations.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Familiarity with accounting software systems, CRM platforms, and other office tools.
• Sales or upselling experience is a plus.
• Strong organizational skills and attention to detail in maintaining records and documentation.
• Ability to handle confidential information with discretion and professionalism.