Customer Advocacy Specialist

A company is looking for a Customer Advocacy Program Specialist to join their Customer Success Digital Transformation team.

Key Responsibilities

Build and manage the advocacy content calendar aligned with company strategy and customer interests

Create and publish content to enhance community engagement and showcase customer success stories

Foster online engagement within VIP customer communities to strengthen connections and brand loyalty

Required Qualifications

3-5 years of experience in customer advocacy, customer marketing, or community management

Bachelor's degree in business, communications, marketing, or a related field

Strong organizational skills to manage multiple projects and stakeholders

Experience with online customer events / forums; familiarity with advocacy platforms is a plus

Data-driven mindset with the ability to turn metrics into actionable insights