Senior Account Manager- Commercial Insurance (Remote)Insurance Office of America • Saint Petersburg, FL, US

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Senior Account Manager- Commercial Insurance (Remote)

Insurance Office of America • Saint Petersburg, FL, US

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Senior Account Manager – Commercial Lines (Remote)

Senior Account Manager (Remote, Eastern and Central Time Zones).

Work Mode : Remote (Eastern and Central Time Zones Only). Location / Supporting : Longwood, FL. Book Focus : Contractors, Property / Mid Market to Large Accounts.

Remote work policy : Individuals residing within a 50-mile radius of a branch may be required to work onsite in a hybrid capacity. Remote employees must have a dedicated, distraction-free workspace. This is not a substitute for childcare or elder care responsibilities.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities

Maintain a high degree of technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and collect outstanding balances.
Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity / suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

5+ years of account management experience, or 7+ years in the insurance industry.

Thorough knowledge of insurance brokerage and client needs.

Required active licensing; professional designation (CIC or equivalent) preferred.

Strong analytical, problem-solving, and decision-making skills.

Exceptional customer service, communication, multitasking, and organizational skills.

Proficiency in MS Office (Outlook, Word, Excel).

High School Diploma (or equivalent).

What We Offer

Competitive salaries and bonus potential.

Company-paid health insurance.

Paid holidays, vacations, and sick time.

401K with employer match.

Employee stock plan participation.

Professional growth and career progression opportunities.

Respectful culture and work / family life balance.

Community service commitment.

Supportive teammates and a rewarding work environment.

Application Process

30-Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range : 80-105K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Account Manager Commercial Insurance • Saint Petersburg, FL, US