IT Help Desk Technician

Summary :   Provide support for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions.

Work Schedule : M-F, Saturdays as needed (2 : 00 PM - 11 : 00 PM)

Essential Duties and Responsibilities :   include the following. Other duties may be assigned.

• Configure and install client equipment for end users.  Includes desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones.
• Assists other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, and Security Cameras.
• Support various third-party vendors with plant specific computer systems.
• Replace or install network cable between offices and network cabinets.
• Troubleshoot all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
• Routinely upgrade software and operating systems with latest security patches.
• Document hardware locations and configurations with IT inventory system.
• Use Help Desk ticket system to track all support requests.
• Review and document all changes or new processes in IT knowledgebase system.
• Travel and work within office areas, poultry plant, and feed plant locations.
• Requires a flexible schedule to support Fort Smith, AR, Muldrow, OK, and Heavener, OK facilities in production 24 / 7 as well as to participate in an on-call 24 / 7 support rotation.
• Will be trained to use scissor lift to aid in support.
• This is a safety sensitive position.

Supervisory Responsibilities :   This job has no supervisory responsibilities.

Qualifications :

Education and / or Experience :

Language Skills :

Mathematical Skills :

Reasoning Ability :

Certificates, Licenses, Registration :

Computer Skills :

Other Qualifications :

Physical Demands :

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Work Environment :

While performing the duties of this Job, the employee is frequently exposed to risk of radiation. The employee is occasionally exposed to wet and / or humid conditions; moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.