Customer Service Rep

Customer Service Representative (temp-to-hire)

Location : Stamford, CT

Compensation : $23-26 / hr

Work Modality : 100% In-Office

About the Company :

Our client is a locally established organization with nearly 50 years of service to residential and commercial customers throughout Fairfield and Westchester Counties . Known for their professionalism, reliability, and community focus, they offer both scheduled pick-up services and custom waste removal solutions for homes, businesses, and construction sites.

This is a great opportunity to join a stable, family-oriented organization with a strong reputation and a customer-first culture.

About the Position :

The Customer Service Representative (CSR) will serve as the first point of contact for customers, handling inquiries, scheduling services, and ensuring a smooth and positive experience from start to finish. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, service-driven environment.

Key Responsibilities :

Handle a high volume of inbound calls in a professional and courteous manner

Process new service requests, order changes, and special pick-up scheduling

Generate sales leads and provide customers with information on available services

Respond promptly to customer inquiries, complaints, and service issues

Assist customers with billing inquiries and process credit card payments

Record all customer interactions and maintain up-to-date account information in company systems

Coordinate with dispatch and operations teams to ensure timely service delivery