Overview
Employer Industry : Healthcare Technology
Why consider this job opportunity
- Entry-level position with no prior experience required
- Opportunity to work in a supportive healthcare technology environment
- Partial remote work flexibility
- Competitive salary commensurate with experience
- Chance to develop technical skills in a fast-paced setting
- Supportive work schedule with specific weekend and evening hours
What to Expect (Job Responsibilities)
Provide technical support and assistance via telephone in both remote and on-site settingsUtilize departmental support tools to resolve client computer issues in a timely mannerTrack incidents through the ticketing system while adhering to established SLAsDiagnose and resolve unique, non-recurring problems with application software and operating systemsAssist with the installation, configuration, and ongoing usability of desktops, laptops, and related technologyWhat is Required (Qualifications)
Associate's degree or equivalent in a related fieldExcellent customer service and analytical skillsExperience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, and hardware in an enterprise environmentAbility to troubleshoot basic printer issuesAdherence to internal controls and reporting structuresHow to Stand Out (Preferred Qualifications)
Experience with desktop support in a corporate environment, including support for both software and hardwareRelevant experience in a healthcare technology settingHealthcareTechnology #TechnicalSupport #RemoteWork #EntryLevelOpportunity #CustomerService
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