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Desktop Support Specialist (Partial Remote, Sat & Sun 7 am -7 : 30 pm, Mon & Tues 11 am-8 : 30 pm) [...]

Desktop Support Specialist (Partial Remote, Sat & Sun 7 am -7 : 30 pm, Mon & Tues 11 am-8 : 30 pm) [...]

UTMB School of Health ProfessionsGalveston, TX, US
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Overview

Employer Industry : Healthcare Technology

Why consider this job opportunity

  • Entry-level position with no prior experience required
  • Opportunity to work in a supportive healthcare technology environment
  • Partial remote work flexibility
  • Competitive salary commensurate with experience
  • Chance to develop technical skills in a fast-paced setting
  • Supportive work schedule with specific weekend and evening hours

What to Expect (Job Responsibilities)

  • Provide technical support and assistance via telephone in both remote and on-site settings
  • Utilize departmental support tools to resolve client computer issues in a timely manner
  • Track incidents through the ticketing system while adhering to established SLAs
  • Diagnose and resolve unique, non-recurring problems with application software and operating systems
  • Assist with the installation, configuration, and ongoing usability of desktops, laptops, and related technology
  • What is Required (Qualifications)

  • Associate's degree or equivalent in a related field
  • Excellent customer service and analytical skills
  • Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, and hardware in an enterprise environment
  • Ability to troubleshoot basic printer issues
  • Adherence to internal controls and reporting structures
  • How to Stand Out (Preferred Qualifications)

  • Experience with desktop support in a corporate environment, including support for both software and hardware
  • Relevant experience in a healthcare technology setting
  • HealthcareTechnology #TechnicalSupport #RemoteWork #EntryLevelOpportunity #CustomerService

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Desktop Support Specialist • Galveston, TX, US

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