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Help Desk Administrator

Help Desk Administrator

VirtualVocationsSyracuse, New York, United States
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A company is looking for a Help Desk Administrator to provide technical support and customer service to internal users.

Key Responsibilities

Serve as the first point of contact for all IT-related issues and requests

Troubleshoot and resolve hardware, software, and network connectivity issues

Manage and resolve issues in Microsoft 365, Azure, Exchange Admin Center, and Intune environments

Required Qualifications

Minimum of 3+ years as Helpdesk Admin / Desktop Support with Microsoft 365 / Office Suite support experience

2+ years of Azure Administration experience

2 years of Exchange Admin Center experience

1+ year of professional experience with Intune

Experience with VPN setup and troubleshooting is a plus

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Help Desk • Syracuse, New York, United States

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