ASSISTANT MANAGER

Assistant General Manager of Dining Services

Location : Alma College Alma, Michigan

Employer : Metz Culinary Management

Salary : from 75K based on depth of experience

About Metz Culinary Management

At Metz, we believe in restaurant-inspired hospitalityoffering fresh, made-from-scratch meals while building meaningful relationships with the communities we serve. Our culture is built on doing the right thing, putting people first, and providing a family-driven environment where team members can grow and thrive.

About Dining at Alma College

Alma College Dining Services, managed by Metz Culinary Management, provides a wide range of foodservice experiences that enrich student life and support the College's mission of community, learning, and hospitality. Services include :

• Hamilton Commons : Residential dining with diverse, chef-inspired stations.
• Lochlomond : Retail dining, grab-and-go, and late-night favorites.
• National Brands : A full-service Starbucks "We Proudly Serve" caf and QDOBA Mexican Eats, bringing familiar flavors and exciting options to campus.
• Catering & Conference Services : Creative, high-quality catering for student events, athletics, alumni gatherings, and presidential receptions, plus professional dining for Alma's conference services and external guests.
• Concessions : Serving athletic events and special campus activities with a focus on school spirit and community engagement.

Position Overview

The Assistant General Manager (AGM) will partner with the General Manager to oversee all aspects of Alma College's dining operations, including residential dining, national brand restaurants, retail concepts, catering, conferences, and concessions. This role balances guest experience with operational excellence, ensuring food quality, safety, service standards, and financial accountability are consistently met. The AGM will help lead a diverse team, drive innovation, and align daily operations with both Metz's values and Alma College's mission.

Key Responsibilities

Support the General Manager in the leadership of multiple dining venues, including Starbucks, QDOBA, residential dining, retail, and concessions.

Ensure strict compliance with HACCP, FDA Food Code standards, and Metz Culinary Management's standard operating procedures.

Lead, train, and mentor staff while promoting a culture of hospitality and teamwork.

Collaborate with Alma College partners to enhance student satisfaction, community engagement, and support of conferences, catering, and campus initiatives.

Drive marketing and promotional programs for dining venues, retail outlets, national brands, and catering services.

Oversee inventory, ordering, cost controls, and financial reporting in line with Metz systems and processes.

Act as a hands-on leader during peak service periods, actively engaging with guests and team members.

Support sustainability and wellness initiatives consistent with Alma's values and Metz's responsible sourcing standards.

Preference

3+ years of progressive leadership experience in dining services, foodservice management, or hospitality operations (college / university dining experience preferred).

Strong background in culinary operations and / or branded retail food concepts.

Proven ability to lead, train, and motivate diverse teams.

Excellent organizational, communication, and customer service skills.

Financial acumen in budgeting, food / labor cost controls, and reporting.

Passion for hospitality and commitment to Alma College's student-centered mission.

Why Join Metz at Alma College?

Be part of a family-driven company with a "people first" culture.

Work on a beautiful, student-centered campus with a vibrant dining program.

Lead operations that include Starbucks, QDOBA, catering, and conference services alongside residential and retail dining.

Opportunities for professional growth and advancement within Metz Culinary Management.

Competitive salary, benefits, and work-life balance