Healthcare Administrative Specialist

Job Description

Job Description

Position Summary : The Healthcare Administrative Specialist serves as a key liaison between patients and the healthcare team, ensuring efficient administrative operations in a medical setting. This role is responsible for patient communication and involves managing a high volume of incoming calls, appointment scheduling, insurance verification, and maintaining accurate medical records. The ideal candidate is detail-oriented, professional, and committed to delivering excellent customer service in a fast-paced environment.

Key Responsibilities :

• Answering Calls : Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally
• Appointment Scheduling : Schedule, reschedule, and cancel patient appointments using the clinic’s electronic health record (EHR) system.
• Patient Inquiries : Address patient questions and concerns, providing information on services, procedures, and appointment details.
• Message Taking : Accurately document and relay messages to appropriate healthcare providers or departments.
• Insurance Verification : Assist in verifying patient insurance coverage and eligibility prior to appointments.
• Patient Registration : Update and maintain patient records in the EHR, including demographics, insurance information, and contact details.
• Problem Resolution : Address patient complaints or issues promptly and escalate them to the appropriate personnel when necessary.

Qualifications :

Salary Range : $18.00

Hours : Monday–Thursday, 8 : 00 AM–5 : 00 PM; Friday, 8 : 00 AM–2 : 30 PM; and one Saturday per month, 8 : 00 AM–12 : 00 PM.