Support Technician II- Senior Desktop ( 226 Days)
Dallas Independent School DistrictDallas, TX, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAccredited High School Diploma or equivalent (U.S.A. Equivalency); Bachelor's degree preferred Two years' experience in Information Technology support services Must have one of the following certifications : CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications Proficient in analyzing and resolving technology hardware and software failures Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus Knowledgeable in wired and wireless network technologies Experienced with user and device management in Microsoft Active Directory Effective communication skills
Responsibilities
- Provide higher level technical support to DISD central staff in resolving computer, peripheral, network related issues
- Resolve district central staff EAD user and computer accounts access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software
- Travel to other Dallas ISD locations to perform client support services
- Ensure customer satisfaction and adhere to the IT Client Support Services, Service Level Agreement (SLA)
- Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments
- Document interactions, incidents, service requests using the District IT Service Management System
- Create technical documentation for other Information Technology Department staff in supporting district wide convocation, live forums, or other district special events, and contribute to knowledge base
- Point of contact for Client Support Services technology vendors when servicing district departments
Qualifications
Job Details
Work Locations
Edtech-Enterprise Support Services
Job
Support Technician II
Schedule
Full-time
Minimum Salary
48,219.00
Median Salary
58,805.00
Job Posting
Sep 17, 2025
J-18808-Ljbffr
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Desktop Support Technician • Dallas, TX, US
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