Communications Supervisor (9-11 Dispatch)

Meade County Communications Supervisor                                                                         Department :

• Communications Posting : #25-17 Posting Type : Internal & Open Announcement Closing Date : Open Until Filled Starting Wage : $29.12 hour - Non-Exempt                           Wage Grade 19 - Full Time Position with Benefit Package                                                                                                JOB SUMMARY This position is responsible for supervising 911 communications operations.
• MAJOR DUTIES Plans, manages, organizes, and directs the work of the 911 Dispatch Center.
• Manages dispatch center technological resources and communications equipment.
• Serves as liaison to local, county, state and federal agencies on matters related to emergency communications.
• Participates in the recruitment and selection process for new personnel; directs, supervises, evaluates, and disciplines personnel.
• Answers 911 emergency calls and enters information into the computer aided dispatch (CAD) system; dispatches information to appropriate agency and / or personnel.
• Provides pre-arrival instructions to callers, especially for emergency medical dispatch calls.
• Accurately answers and monitors multiple radio channels.
• Responds to after-hours emergency calls from the dispatch center and associate agencies regarding personnel or technology issues.
• Administers the computer aided dispatch software and other department computer programs; sets-up users and permissions; troubleshoots and resolves issues.
• Develops and updates protocols, policies, and procedures; establishes and implements departmental operations goals and policies.
• Enters, maintains, and updates records in state and national databases.
• Performs related duties.
• KNOWLEDGE REQUIRED BY THE POSITION Knowledge of applicable federal, state, and local statutes and department policies and procedures.
• Knowledge of emergency telecommunication systems.
• Knowledge of the geography and road system of Meade County.
• Knowledge of management and leadership techniques and procedures.
• Knowledge of county personnel policies.
• Knowledge of the operation of radio and communications equipment.
• Skill in supervising and training others.
• Skill in the operation of standard office equipment.
• Skill in dealing with the public.
• Skill in interpersonal relations.
• Skill in maintaining records and preparing reports.
• Skill in problem solving.
• Skill in oral and written communication.
• SUPERVISORY CONTROLS The Sheriff assigns work in terms of very general instructions.
• The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
• GUIDELINES Guidelines include dispatch center policies and procedures, open records laws, and county and department policies and procedures.
• These guidelines require judgment, selection, and interpretation in application.
• COMPLEXITY / SCOPE OF WORK The work consists of varied management, supervisory, and emergency dispatch duties.
• The unique nature of each emergency contributes to the complexity of the position.
• The purpose of this position is to supervise the activities of the 911 communications center.
• Successful performance contributes to the safety of life and property.
• CONTACTS                                                     Contacts are typically with co-workers, other county employees, elected and appointed officials, representatives of emergency response and law enforcement agencies, attorneys, and members of the general public.
• Contacts are typically to give or exchange information, resolve problems, motivate persons, justify matters, and provide services.
• PHYSICAL DEMANDS / WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.
• The employee occasionally lifts light objects.
• The work is typically performed in an office.
• SUPERVISORY AND MANAGEMENT RESPONSIBILITY This position has direct supervision Assistant Communications Supervisor and Communications Officer.
• MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division / department in order to direct and coordinate work within the division / department, usually interpreted to require three to five years of related experience.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota for the type of vehicle or equipment operated.
• Possession of or ability to readily obtain CJIS and NCIC certification.
• Possession of or ability to readily obtain appropriate CPR certification.
• Possession of or ability to readily obtain state emergency medical dispatch certification.   Powered by JazzHR