Center Operations Director

Job Description

At InBloom Autism Services, we strive to create an inviting environment for children with Autism Spectrum Disorder (ASD) to learn and develop. We employ the most dedicated professionals and give them access to the right resources, training, and support they need to bring their very best to the children and families we work with every single day.

We are seeking a Center Director of Operations for our Rocky Hill Learning Center! The Center Director is responsible for overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal outcomes by engaging with staff, families we serve, and the community. This role is opening in December 2025.

Responsibilities

• Workforce Management - Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and values; manage day to day Center staff to include recruiting, staff onboarding, performance management, employee relations, policies and procedures, compliance, culture stewardship, training and development; liaison with support departments to find resolution to employee issues.
• Scheduling - Develop and maintain Center staffing schedule within scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for Center; ensure hours are converted timely and manage attendance expectations.
• Client Onboarding - Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountability.
• Business Development - establish new and maintain existing relationships with referral partners (i.e. Clinical / child psychologist, LCSW, PCP, neurologists, etc.); partner with Client Experience and Marketing to develop referral pipeline and goals aligned to target growth projections.
• Financial Oversight - Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis, organizational observations, and cost controls.
• Facilities - Opening / closing of Center; upkeep and cleanliness / maintenance of Center; management of vendor contracts (cleaning, HVAC, Culligan / water, pest control); ensure all equipment is safe and in proper working condition for clients.

Qualifications

InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.