Digital Deputy Director

Deputy Director

Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs. Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the department's program goals and objectives.

Work closely with Director to implement strategic priorities

Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner

Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff

Ensure staff are appropriately onboarded

Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs

Assist with writing of grants including gathering data and researching information where assigned

Work collaboratively with Department Director regarding fundraising / grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff

Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation

Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination

Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training

Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary

Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations

Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement

Review and approve monthly and annual quality assurance reporting

Work within budgetary / financial objectives set by Director, applying knowledge of profit drivers to work processes within own area

Build customer relationships, interpret customer needs and address escalated complaints or concerns

Maintain positive community and public relations image of the department and organization

Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners

Maintain currency in processes related to assigned area

Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed

Provide expert guidance to the department and agency related to research

Ensure each program is utilizing budget appropriately and more effectively

Speaking and appearing at all related events and outreach opportunities

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Knowledge of :

Advanced concepts, principles and practices of area policies and processes

Budget management, including creating and maintaining a budget

Work processes and tools within own area

Methods used to evaluate and monitor appropriate staffing levels

Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies

Quality assurance, customer service, and employee performance metrics

Developing and maintaining operations within a defined budget

Fundraising and grant writing for the non-profit sector

Skill in : Leadership to help shape and drive strategy

Strong public speaking skills and be able to manage, lead, and energize groups

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to :

Partner with other functional areas to accomplish objectives

Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies

Maintain attention detail, while maintaining a big picture orientation

Read, interpret, analyze and apply information from routine reports, customer and employee feedback

Interpret and apply policies and identify and recommend changes as appropriate

Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities

Communicate effectively, both orally and in writing

Work independently as well as collaboratively within a team environment

Handle stressful situations and provide a high level of customer service in a calm and professional manner

Establish and maintain effective working relationships at all levels of the organization

Address needs in the community as they arise

Think strategically, identifying and driving the research needs based on the needs of the community

Educational / Previous Experience Requirements :

Minimum Degree Required : o Bachelors degree o PH. D or masters degree preferred

Required Disciplines depending on the department placed : o Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field ~and~

At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and / or training approved by Human Resources.

Licenses / Certifications :

Licenses / Certifications Required at Date of Hire : None

Working Conditions :

Hours : Normal business hours, some additional hours may be required

Travel Required : Local and national travel, up to 10%

Working Environment : Climate controlled office