Ingram Content Group is hiring : Sr. Systems Integration Specialists (Ingram Libr

Company Description

Job Description

Ingram Content Group (ICG) is hiring for two Sr Systems Integration Specialists to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville. We offer hybrid work schedules, however this person must live in the Greater Nashville area.

In this role you will perform and coordinate all aspects of the daily ongoing support associated with all ILS customers' ordering system integration, Ingram Content Group system integration (e.g. EDI, grids, enriched data), and testing. Serves as first-tier contact for staff as it relates to product support, ordering, and integration. Works with IT department to support electronic and web-based products for ILS. Performs complex ordering system integration activities for ILS clients, communicating timelines and project plans during initial setup, subsequent setup, and / or migration, recommending solutions as necessary. Provides ongoing complex support for ILS customers post-account setup through maintenance requests, providing expertise, research, and resolution of systems related issues. Maintains a positive attitude and fosters a positive customer experience, while meeting or exceeding the customers' expectations.

Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications :

• Bachelor's degree or directly related year-for-year experience
• 2 year of library or related industry experience
• 3 years of customer service experience

Preferred Skills :

Key Responsibilities :

Hiring Salary Range : $50,725k - $63,038k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to : the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Qualifications

Additional Information

Perks / Benefits :

15 vacation days & 12 sick days accrued annually and 3 personal days

Company match program for United Way donations

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.